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No matter how often you travel, everyone wants to get the best rates on hotels and flights. Snaptravel claims to be able to help you find hotels at lower prices than other online travel sites. Does it really work?
We’ve tried it out, and can say that we were pleasantly surprised: it’ll actually get you deals that you can’t find on Expedia or Booking .com. While you previously had to go from website to website comparing deals, Snaptravel now does the work for you. Simply provide trip information and get your travel deal directly on their website or via message – it’s that easy.
We here at Wanderlog love finding other travel tools and trying them out. Our app is an all-in-one trip planner for planning vacation travel meant to replace Google Maps and Sheets, but we’re always looking for other cool travel sites to try out too.
If interested in trying Snaptravel, this Wanderlog Snaptravel Review is here to offer you an overview of the company, how it works, and, ultimately, let you know if using Snaptravel is worth it.
- 1 What is Snaptravel?
- 2 How Much Does Snaptravel Cost?
- 3 How Does Snaptravel Work?
- 4 What Are the Benefits of Snaptravel?
- 5 Does Snaptravel Have Any Drawbacks?
- 6 Is Snaptravel Legit?
- 7 Are Snaptravel Deals Refundable?
- 8 Is Snaptravel Worth It?
What is Snaptravel?
Founded in 2016, Snaptravel is a virtual travel agency that connects travelers with the best hotel and flight deals. Snaptravel’s primary goal is to “make travel a simple and magical experience” by providing incredible travel deals at the lowest market rates through an easy-to-use platform.
Snaptravel’s agents have access to the lowest rates that previously only travel agents with physical stores would have access to. Snaptravel uses AI agents and algorithms to find hotel and flight deals. Real agents are available to help with customer service questions and concerns.
Conveniently, you don’t need to leave your home to benefit from Snaptravel’s amazing deals! The entire process is completed via snaptravel.com and through Facebook, Whatsapp, or text message. You don’t even need to download an app.
Snaptravel was founded by entrepreneurs Hussein Fazel and Henry Shi and is owned by SnapCommerce. Today, Snaptravel has a user base of over ten million.
The company has even gained investment from major names like NBA player Steph Curry and Expedia CEO Peter Kern. Snaptravel has also been featured by Bloomberg, LA Times, Forbes, and many more.
How Much Does Snaptravel Cost?
Snaptravel is free to use no matter what type of trip you’re planning. There’s no added fee for using Snaptravel as opposed to other online travel agents or booking directly.
Only when you decide on a travel deal will you be required to pay for that flight and/or hotel offer. In fact, you’ll save money booking through Snaptravel instead of directly through an airline or hotel.
The one add-on option offered is purchasing access to the Snaptravel VIP program for $30 upfront for six months. After six months, the VIP program is $5 a month. The benefits of this plan include free upgrades and booking modifications, discounts on bookings, and a 24/7 concierge service.
You can pay for flights, hotels, and the VIP program on Snaptravel via Apple Pay, PayPal, or credit card.
How Does Snaptravel Work?
This Snaptravel Review will now look at how Snaptravel gets its low rates and how to book through Snaptravel.
The company works with hotels and airlines in a “private 1:1 environment”, which allows them to get the best rates for each customer. Snaptravel’s efficient algorithm finds discounted hotel rates and flight fares that are not accessible on most travel websites.
If you want to book through Snaptravel, first go to snaptravel.com and select “Hotels” or “Flights.”
Snaptravel Hotel Booking
If you want to book Snaptravel hotels, then follow these steps:
- Input the city you want to visit, dates of the trip, and the number of guests.
- Select how you want to be contacted: via Facebook Messenger, WhatsApp, or SMS and provide contact details.
- Receive a customized offer with three Snaptravel hotels deals for your requested trip with the best possible rates offered.
- If one of these Snaptravel hotel deals works for you, you can conveniently book and pay directly via your device and get an instant confirmation.
Snaptravel Flight Booking
Really, Snaptravel’s unique parts mostly have to do with hotels. Its flight booking service works more like any other flight booking website, since airlines don’t really have special “private 1:1 rates”.
If you want to use the Snaptravel booking website for flights, follow these steps:
- Choose round-trip, one-way, or multi-city.
- Input departure and return airports, flight dates, passenger information, and flight class (economy, business, first-class, etc.)
- Flights matching your criteria will be shown on snaptravel.com, and you can then select the flights with the best time and price for you and your preferred airline.
- You’ll then add additional passenger information, including date of birth, gender, and contact information.
- Lastly add payment information. Once payment processes, you’ll get a confirmation email.
What Are the Benefits of Snaptravel?
The following are some of the major pluses of using Snaptravel over booking directly via an airline or hotel or booking through another online travel agency, like Expedia
Easy to Use
Snaptravel is incredibly easy to use, and the company has an extremely user-friendly website. You simply input basic information about your trip and instantly get access to your deals.
You can then book directly through Snaptravel and add upgrades. All of your trip info and confirmations are also stored by Snaptravel so everything relating to your trip is in one location.
The Lowest Rates on Hotels and Flights
Users of Snaptravel have access to some of the lowest flight and hotel rates around. Many Snaptravel reviewers say that when comparing rates with other travel websites and hotels or airlines directly, Snaptravel had the best rates consistently. On average, customers receive 30-50% lower rates when booking through Snaptravel.
Snaptravel finds rates specifically for you and your needs. Instead of offering one-size-fits-all deals, you can search for exactly the type of flight or hotel you need. Along with information like the dates of your trip, you can request room types, upgrades, and more to get a completely personalized deal.
24/7 Customer Support
Snaptravel customers have access to customer support 24 hours a day. Snaptravel uses a combination of bots and real agents to help answer questions and aid with concerns and complaints. You can easily contact customer support via Facebook messenger, Whatsapp, or SMS. You can also call the Snaptravel customer service number at 1-833-600-5830.
Using Snaptravel won’t cost you anything. You only pay for the flights or hotel stays you want to book. If interested, you can upgrade to the VIP program for $5 a month, but this is not necessary to get deals and book your trip.
Does Snaptravel Have Any Drawbacks?
Snaptravel does have a few drawbacks, which this Snaptravel review will now address.
Issues with Rewards Programs
Some hotels will not provide you with membership rewards points if you book through Snaptravel. This doesn’t appear to be an issue with airline rewards points.
Unable to Package Hotels and Flights
You cannot book flights and accommodation together through a package deal as you can with other travel agent-style websites, like Expedia. If looking to book both hotels and flights via Snaptravel, you’ll have to do so separately.
Booking Issues Can Occur
It’s more likely that booking issues and errors can occur when not booking directly via a hotel or airline. Some negative Snaptravel reviewers highlight this, saying that they arrived at a hotel and did not have a booking despite having paid and received a booking confirmation from Snaptravel. Other reviewers say airlines canceled flights, and Snaptravel did not inform them.
Customer Support Issues
Some negative reviewers also say that getting in touch with a real person when needing customer support is a challenge.
Is Snaptravel Legit?
Many want answers to the questions, “Is Snaptravel legit?” and “Is Snaptravel trustworthy?” The answer to both is yes! Snaptravel has legitimately helped millions of users find incredible hotel and flight deals.
The high level of customer satisfaction among Snaptravel users is seen in their online reviews. Snaptravel has 4.5/5 stars on Trustpilot, based on over 22,000 reviews. The company also has an A+ rating and 4.5/5 stars, based on over 2,000 reviews with the Better Business Bureau.
Are Snaptravel Deals Refundable?
Snaptravel hotel bookings and flight bookings may be refundable. While you can cancel some hotel stays and flights for a full refund, the majority of Snaptravel’s deals are non-refundable. You may be able to get Snaptravel credits to use on a future booking when canceling certain trips.
To check your Snaptravel refund policy, check your booking confirmation or type “my bookings” into the messaging thread. Also, note that you may incur fees if the hotel or airline changes or cancels your booking.
Snaptravel currently has a Covid-19 cancellation policy and is more flexible about refunds. If your trip is non-refundable and you must cancel due to a Covid-19 related issue, contact the support team, and they will attempt to get you a full refund.
Is Snaptravel Worth It?
This Snaptravel Review will now answer the most crucial question: “Is Snaptravel worth it?”
Due to its ease of use, incredibly low rates, and many satisfied customers, Snaptravel appears to be a company worth booking hotels and flights with.
At a minimum, it’s worth getting some quotes from Snaptravel when planning a trip. If you find the best rate with Snaptravel and decide to book, it seems as though you’ll receive high-quality service and have access to support if needed.
The many positive customer reviews left on review websites like Trustpilot help to prove that booking hotels and flights through Snaptravel is worth it. An average of 9% of reviews are negative, while the rest are positive.
Happy Snaptravel customers mention:
- How safe and secure booking through Snaptravel is
- That Snaptravel saved them a lot of money
- Booking through Snaptravel is easy
One especially satisfied customer says: “I only book with Snaptravel for the best rates on hotels. I guarantee you the prices are unbeatable. I love saving and I love Snaptravel.”
Another five-star reviewer adds: “The overall experience was great and Snaptravel had great communication along the way. I would highly recommend them”
If considering booking through Snaptravel, it’s important to be aware of the drawbacks previously discussed. However, customers rarely have issues, with the vast majority having a great experience.
If you think your plans may change, Snaptravel may not be the best choice as the majority of bookings are non-refundable. In addition, it’s recommended that you call the hotel or airline to double-check your reservation.
Ultimately, using Snaptravel to book hotels and flights should save you a considerable amount of money and make your trip planning hassle-free!
If you need some help planning the perfect trip, be sure to check out our article on the best travel planning apps. And once you’ve booked a flight or hotel on Snaptravel, forward the confirmation email to Wanderlog’s travel planner to keep track of your travel plans and create a list of places to visit!