Heads up: Our content is reader-supported. This page includes affiliate links. If you click and purchase, I may receive a small commission at no extra cost to you.
REI, or Recreational Equipment Inc., is a cooperative company that sells outdoor gear and clothing, as well as offering outdoor-focused travel and classes. Customers generally have a positive view of REI, citing a wide selection of high-quality products, helpful and knowledgeable staff, and a commitment to sustainability. Some customers have had negative experiences with REI, such as issues with returns or customer service, but these appear to be relatively rare.
Overall, REI is generally considered a reliable and reputable company that offers a wide range of high-quality outdoor gear and clothing, as well as educational resources and travel options. If you are considering purchasing from REI or participating in one of their classes or trips, it’s a good idea to read reviews from other customers to get a sense of their experiences and to make an informed decision.
What Is REI Co-Op?
REI Co-op is a consumer cooperative that sells outdoor recreation gear, clothing, and accessories. It was founded in 1938 and is headquartered in Kent, Washington. REI is known for its wide selection of high-quality gear and apparel for activities such as camping, hiking, cycling, and climbing, as well as its commitment to environmental sustainability and outdoor education. The company operates more than 160 retail stores across the United States and has a significant online presence. As a cooperative, REI is owned by its members, who can participate in the company’s decision-making process and receive dividends on their purchases.
Price Range of REI Co-Op Gear
The price range of REI Co-op gear can vary greatly depending on the type of product you are looking for. REI carries a wide range of outdoor gear, including budget-friendly options as well as more expensive, high-end items. For example, you can find basic camping tents for under $100, while more deluxe tents with features like multiple rooms and built-in rainflys can cost several hundred dollars. Similarly, you can find budget-friendly hiking boots for around $100, while high-end boots with advanced features such as Gore-Tex lining and extra support can cost $200 or more. In general, you can expect to find a wide range of prices at REI, with something to suit every budget.
REI Co-Op Outdoor Products
Some popular categories of outdoor gear that REI Co-op is known for include:
- Tents and camping gear: REI carries a wide range of tents, sleeping bags, and other camping gear to suit a variety of needs and budgets.
- Hiking and backpacking gear: REI has a large selection of hiking and backpacking gear, including backpacks, boots, and other footwear, as well as hydration packs, trekking poles, and other accessories.
- Bicycling gear: REI sells a wide range of bicycles and cycling gear, including road bikes, mountain bikes, and hybrid bikes, as well as helmets, shoes, and other accessories.
- Climbing gear: REI has a large selection of climbing gear, including climbing shoes, harnesses, carabiners, and other hardware.
- Winter sports gear: REI carries a range of winter sports gear, including skis, snowboards, and snowshoes, as well as clothing and accessories for cold-weather activities.
It’s worth noting that these are just a few examples, and REI Co-op carries a wide range of other outdoor gear and apparel as well.
Return Policy for REI Co-Op Products
The return policy for REI Co-Op products varies depending on the type of product you have purchased and the reason for the return. Here are some general guidelines:
- Most REI Co-Op brand products can be returned within one year of purchase, as long as they are in good condition and have not been used or worn.
- For all other products, the return period is typically 30 days from the date of purchase, unless the product is defective or covered under a manufacturer’s warranty.
- If you are not satisfied with your purchase and would like to return it, you can bring it to an REI store near you or contact REI customer service to arrange for a return by mail. In either case, you will need to present your original receipt or proof of purchase.
If you are returning a product because it is defective or not as described, REI will refund your purchase price and any applicable taxes, as well as any shipping charges you may have incurred. If you are returning a product for any other reason, you may be responsible for any return shipping costs.
If you have any questions about the return policy for REI Co-Op products, or if you need help with a return, you can contact REI customer service for assistance.
Should I Get an REI Membership?
An REI membership can be a good investment if you are an avid outdoor enthusiast or plan to make frequent purchases at REI. The membership fee is $20 per year, and members receive discounts on gear rentals, classes and events, as well as a 10% dividend on eligible purchases made at REI. Members also have access to exclusive sales and discounts throughout the year. If you think you will make use of these benefits and save enough money to offset the cost of the membership, it could be a good decision for you. However, if you don’t think you will make use of these benefits or won’t be making many purchases at REI, it might not be worth it to get an REI membership.
Is REI legit?
Yes, REI (Recreational Equipment Inc.) is a legitimate company that has been in business since 1938. It is a cooperative that is owned by its members, who are outdoor enthusiasts who have made a one-time payment of $20 to join. REI is known for its wide selection of outdoor gear, clothing, and footwear, as well as its commitment to sustainability and the outdoors. The company has over 150 retail stores in 40 states, as well as an online store that serves customers nationwide. REI is a trusted source for high-quality outdoor gear and a popular destination for those who love to hike, camp, climb, and participate in other outdoor activities.
Where to buy REI Products ?
REI products can be purchased at REI retail stores, which are located in 40 states across the United States. You can also purchase REI products online at the REI website (www.rei.com). In addition to REI’s own products, the website also offers a wide selection of products from other brands. If you are looking for a specific REI product and it is not available at your local REI store or on the REI website, you may be able to find it at another outdoor retailer or online marketplace such as Amazon. You can also try contacting REI customer service to see if they can help you locate the product you are looking for.
How to Contact REI.com?
There are a few ways you can contact REI:
- Contact them through their website: On the REI.com website, you can find the “Contact Us” link at the bottom of the page. Clicking on this link will take you to a form where you can enter your question or issue, and REI’s customer service team will get back to you as soon as possible.
- Reach out to them on social media: REI has active social media accounts on Facebook, Twitter, and Instagram. You can send them a message through any of these platforms and they will respond to you as soon as possible.
- Call them: You can call REI’s customer service team at 1-800-426-4840. This line is available Monday through Saturday from 6:00am to 10:00pm (PT), and Sunday from 7:00am to 9:00pm (PT).
- Visit a store: If you prefer to speak with someone in person, you can visit an REI store near you. You can find the store closest to you by using the store locator tool on the REI website.