Musely Skincare Review

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While the concept of telemedicine isn’t old, it spread like fire during the COVID-19 pandemic, helping people to take care of their skin from the comfort of their homes. We know that skincare products work differently on every skin type. Sometimes your skin needs personalized treatment to feel and look better.

Whether you are struggling with large pores, wrinkles, or acne scars, Musely can help you achieve your skincare goals.

Musely is an online dermatology clinic that provides bespoke skincare treatment. If you’re looking for one of the best natural makeup brands to start your skincare journey – Musely should be on the top of your list.

In this article, you can expect to find out everything about Musely. From its best and most selling skincare products to reviews, this review, in particular, will shed light on everything related to this brand’s offerings.

Let’s dig in to learn more about the reviews on Musely.

Musely Skincare Overview and Highlights

What Is Musely?

Musely is an online prescription skincare service that offers people personalized skin care treatments. And if your favorite bloggers sharing Musely cream reviews is what shifted your interest towards Musely FaceRX, you should know you are not the only one out there.

The brand represents a collection of many skincare products, including

  • a day cream,
  • night cream,
  • cleansers,
  • neck skin treatments,
  • chest skin treatments,
  • and even spot removal creams.

Furthermore, this online dermatological clinic was launched in November 2017. And it is considered to be one of the fastest-growing DTC telemedicine companies.

Additionally, it offers a skincare tracking app that helps customers keep track of their progress. Instant access to dermatologists and daily check-ups are some of the benefits of Musely’s tracking app.

Who Is It For?

Musely skincare is specially designed for people tired of spending money on ineffective skincare products.

This is so because many skincare conditions like acne scars, wrinkles, and Rosacea are hard to treat. Plus, everyone’s skin is different. Therefore, they must be offered personalized skincare treatment. And this is what Musely does — allowing unique access to top-notch specialized dermatologists to help people fall in love with their skin again.

Where Can We Buy Them?

You can buy Musely products directly through their website –

How Big Is the Network?

We can’t say for sure how extensive their network is. But, what we can share with you is that they have over 51.000 followers on Instagram as of December 2021. According to their website, they have catered to more than 300.000 actual and genuine patients so far.

Note: There are ‘before and after’ comparisons — you can either check out their website or search #MuselyWorks on Instagram to check them out.

What Are the Active Ingredients in Musely?

The Musely FaceRX active ingredients are the following:

  • Hydroquinone
  • Azelaic Acid
  • Kojic Acid
  • Vitamin C
  • Hydrocortisone
  • Niacinamide
  • Tretinoin
  • Octisalate
  • Hyaluronic Acid
  • Avobenzone
  • Oxybenzone
  • Octocrylene

Are Musely Products FDA Approved?

Yes, they are. Whatsmore, Musely has the only FDA-approved anti-aging skincare line on the market.

Is Musely Credible?

Yes, indeed. Musely is a reliable online prescription service, and one that is approved by the FDA. Consequently, the website showcases several reviews that you can go through and ensure you are spending money on the right company/ the right thing.

Another reason Musely is trusted by thousands of people out there is that they only work with board-certified dermatologists.

Customer Service

If you want to talk to a customer service representative, you can visit their dedicated ‘Help Center.’ You’ll find several ways of contacting their support team, like the following:

  • leave a voicemail at (866) 540-1122,
  • search their community center to seek answers to the most commonly asked questions,
  • Or have a chat with some of their agents via a live chat – according to their web, during business hours, you can expect immediate response from them.

You can submit a request for general queries by logging in to your Musely account. You won’t wait longer than a day or two before you get an answer from some of the customer service representatives.

How Does It Work?

With no further delays, let’s see how this FDA-approved dermatological online clinic works:

  • The first thing you do is fill out a thorough skin care questionnaire that focuses on your skincare history, goals, etc.
  • Then, you have to upload a picture of the affected area to begin the consultation with the dermatologist.
  • After reviewing the questionnaire together with the picture, the dermatologist will recommend an adequate treatment plan.
  • Afterward, you can add the prescribed products to your cart and start working towards healthy and younger-looking skin.
  • What Are the Best-Selling Products at Musely?

If you are considering trying Musely for acne, dark spots, or other skin-related issues, learning more about the formula and ingredients can help you big time.

Therefore, here are some of Musely’s best-selling products and some info on how they can help your skin.

  • The Spot Cream

With 211.000 reviews, The Spot Cream is Musely’s most reviewed and purchased skincare product. The prescription skincare product reduces age spots caused by sun exposure and claims to reduce Melasma, dark spots, and acne scarring.

  • Ingredient Used


  • Niacinamide – 2 percent
  • Musely Hydroquinone – 12 percent
  • Hydrocortisone – 1 percent (for the first two months only).


  • Vitamin C – 1 percent
  • Hydroquinone – 6 percent
  • Niacinamide – 2 percent

HQ Free+:

  • Azelaic Acid – 10 percent
  • Tranexamic Acid – 6 percent
  • Niacinamide – 2 percent


– Niacinamide – 2 percent

– Hydroquinone – 12 percent

– Hydrocortisone – 2.5 percent (for the first two months only)

– Tretinoin – 0.05 percent

  • How Safe Is It?

The product is safe to use. However, it’s best to perform a patch test behind the ear to ensure that you are not allergic to any of the ingredients present in the product. There’s always a risk of experiencing some degree of side effects. However, the company recommends completing the check-ups to ensure that your skin is responding well to the treatment.

  • Flavors Available

The Spot Cream is available in four formulas (Erase, Nurture, HQ Free+, and M+). Keep in mind that each formula varies in potency.

  • Consistency

This piece of information isn’t mentioned on their website.

  • Affordable Price

The product’s starting price for two months is only $60; $80 if you want a one-time doctor visit in the package. Or just one dollar a day!

  • Most Suitable for (Which) Treatment

The telemedicine company suggests this spot cream is great for treating acne scarring, dark spots, Melasma, and age spots.

  • The Spot Peel

Musely’s Spot Peel removes dark spots while balancing skin tone and promoting younger-looking skin. If you want to effectively target the problem and see faster results, use the combination of The Spot Peel and The Spot Cream, as Musely products contain highly concentrated ingredients.

  • Ingredient Used


  • Azelaic Acid – 20 percent
  • Tretinoin – 0.01 percent
  • Arbutin – 2 percent
  • Vitamin C – 1 percent
  • Titanium Dioxide – 5 percent


– Hydroquinone – 12 percent

– Arbutin – 2 percent

– Tretinoin – 0.01 percent

– Titanium Dioxide – 5 percent

– Vitamin C – 1 percent

  • How Safe Is It?

Like other Musely’s skincare products, the Spot Peel is safe, too. Nevertheless, you can always contact your dermatologist if you experience any side effects.

  • Flavors Available

The product is available in two formulas: Boost and Burst.

  • Consistency

This information isn’t mentioned on the website.

  • Affordable Price

The product retails for $99. Alternatively, you can pay $119 to avail of one-time doctor consultation.

  • Most Suitable for Which Treatment

It’s great for customers looking to reverse aging signs.

  • Anti-Aging Night Cream

From smoothing out wrinkles to reducing sunspots, Musely’s Anti-Aging Night Cream is one of the best skincare products you can use for diminishing the signs of aging.

  • Ingredient Used


  • Hyaluronic Acid – 0.5 percent
  • Tretinoin – 0.025 percent
  • Niacinamide – 4 percent


  • Hyaluronic Acid – 0.5 percent
  • Tretinoin – 0.05 percent
  • Niacinamide – 4 percent


– Hyaluronic Acid – 0.5 percent

– Tretinoin – 0.1 percent

– Niacinamide – 4 percent

How Safe Is It?

The FDA-approved company is known for delivering the safest skin care products. However, every skin is different. Thus, there’s always a risk of experiencing side effects. If that happens, you can let the dermatologist know so that they make adjustments to your prescription.

  • Flavors Available

Musely’s Anti-Aging Night Cream is available in three formulas: Gentle, Balanced, and Veteran. The formulas as such vary in potencies.

  • Consistency

This particular info isn’t mentioned on the site.

  • Affordable Price

The product costs no more than $82 for two months only. You can also pay $102 and take advantage of one-time consultation with a board-certified dermatologist.

  • Most Suitable for (Which) Treatment

It works great for reducing fine lines, wrinkles, and other signs of aging.


How Much Does Musely Cost?

Briefly, the skincare products cost anywhere between $60 to $130.

What are Musely Best Seller products?

Musely’s best-selling product is undoubtedly The Spot Cream. Followed by The Neck Cream.

Shipping Policy

Musely’s shipping policy is pretty straightforward. The brand gives you thirty days to decide whether their product is what your skin needs or not.

Shipping and Shipping Estimate

You’ll be delighted to hear that Musely offers free shipping on all their products. Once done consulting with a Musely dermatologist, your order will be transferred to the pharmacy. And in around two or four working days it will be shipped to you.

Guaranteed Delivery

Following the company’s saying, their offers are made to be delivered on time. And, as we just mentioned, you can expect your order to be shipped within 2-4 working days after your dermatologist’s consultation.

What Is Musely’s Return Policy?

As said, all Musely customers have no more than thirty days to decide whether they want to return the product.

Does It Provide Tracking Information?

Yes, the company offers free package tracking, and you can do the same through their mobile application, too (the same is available for Android and iOS users).

Payment Methods Available with Musely?

Musely accepts PayPal payments and all major debit or credit cards.

Any Discounts/ Promotions?

In a nutshell, the Musely cost varies by the skin care product you choose. Moreover, the company offers different packages.

For example, the Neck Cream costs $86 for two months, or $106 if you want to take advantage of a one-time doctor consultation alongside. The same goes with their other skincare products like the Musely dark spot, private cream, etc.

Pros and Cons


  • It offers personalized skincare treatments.
  • All skincare treatments are vegan, cruelty-free, and gluten-free.
  • Provides a 60-day guarantee for the results to be visible.
  • It comes with an eNurse feature to help customers keep track of prescriptions and FaceRx treatments.
  • Only works with board-certified dermatologists.


  • Specific skincare products are available only with monthly subscriptions.
  • Their products are available only in the USA. Customer Reviews and Ratings

You are well aware that no review is complete unless you see genuine reviews and ratings for the brand and products. Consequently, we’ll give you an insight into some more positive and less positive Musely products experience.

Positive Customer Reviews

The screenshots are from Musely users left on Reddit and Musely’s Official Website.

The reviews attached refer to the Dark Spot Removal cream, as you can read for yourselves. Clearly, the product stands by what it promotes — successful removal and fading of dark spots across your skin, face, etc. Following the reports by its users, it seems like the cream starts showing effects after using it for at least two to five weeks.

Negative Customer Reviews

The screenshots are from Musely users left on The Better Business Bureau (BBB).

As much as there are positive reviews, there are also negative ones. For instance, we found a good number of them on the official BBB site, but BBB is used chiefly for leaving complaints instead of reviews.

Nevertheless, apparently, Musely’s products don’t always work. Moreover, their customer support doesn’t live up to people’s expectations since there are numerous complaints about lack of communication or miscommunication. For example, many complaints refer to people not getting a refund or getting more products even though they haven’t ordered any.

Musely’s Ratings

We couldn’t find many rating sites that featured Musely’s products; however, we did manage to find some.

The BBB rated this site with a D grade and just one star out of a total of five. This is a rating based on more than three customer reviews. And the D grade is due to the eighteen complaints against the business itself.

Furthermore, the Musely mobile application ranks pretty great with a 4.7/ 5 star rating. This is a rating given based on more than 4.000 reviews. The Relief Seeker also did an independent review on this brand’s products; they gave Musely 5/ 5 stars.


According to most reviewers, Musely’s products do wonders for your skin. However, a backup plan isn’t a bad idea either. For that reason, we compared Musely against some of its best alternatives on the market: City Beauty, Beautycounter, and Glossier.

Musely vs. City Beauty

Although City Beauty is a brand that first emerged in 2002, it is not as popular as Musely. This is a more luxurious brand specializing in functional beauty. From mascaras to eye creams, the company features various cosmetic beauty products. Among their rich offer, you’ll also find Dark Spot Correctors, just as with Musely. You can purchase the Dark Spot Corrector for more or less a similar price as Musely’s The Dark Spot Cream.

What’s nice is that both brands offer free shipping on products. Also, both give you a sixty days guarantee for visible effects of their products; which frankly, it’s enough time for a product to start working. And for what it’s worth, Musely, as well as City Beauty, offers cruelty-free products.

So, if you are not looking for online consultation and just want to try out some really great and efficient skincare products, give City Beauty a try. But, if you want advice from a certified dermatologist, Musely is your best option of the two.

Musely vs. Beautycounter

Another big name in the skincare world is Beautycounter. If you are looking for an alternative to Musely, Beautycounter should be on the top of your list.

One of the most interesting things about this particular beauty company is that they screen every ingredient to ensure that you are provided with nothing but the best and most clean product. Therefore, while Musely is a gluten-free, cruelty-free and vegan brand, Beautycounter doesn’t use more than 1.800 ingredients in its formulation, or as they like to call it “The Never List.”

However, same as with City Beauty, with Beautycounter too, you won’t have the advantage of using skincare consultations. Musely will provide you with it for an affordable fee of no more than $20.

Musely vs. Glossier

Glossier is hands down one of the most popular beauty brands out there. Celebrities like Megan Rapinoe, Sue Bird, and Ryan Destiny have often been seen wearing a full face of Glossier makeup to award ceremonies.

Glossier, in fact, follows a minimal approach to skincare and aims to provide clean skincare-related products. However, Glossier doesn’t offer dermatology consultations, but it compensates by offering some of the best skincare products in today’s cosmetic market.

True, Musely can’t compete with the name that Glossier has built by now. However, many users praise Musely’s skin products, and considering the fact, their products are cruelty-free and vegan, they are well worth the try.


This review is coming to an end, so let’s sum up everything so far. First things, first,

Is Musely Worth it?

Not one skincare product that works the same on every skin type. Whether you are fighting wrinkles or are dealing with the aftermath of acne, personalized skin care treatment is the way to go. And Musely is not your ordinary skincare company. Thus, the telemedicine company offers both consultations and skincare products.

If you feel more secure ordering anything from them, remember that the company is approved by the FDA and carries 300.000+ positive reviews so far. Plus, it offers a 60-day result guarantee, which is only applied to the initial order.

Therefore, if your skincare regime isn’t giving you the results you hoped for, it might be the right time to book a consultation with Musely.

Ultimately, with Musely, there’s no need for you to waste money on skincare products that only smell good and don’t do anything for your skin.


1. Do Musely Products Have Any Side Effects?

As with any other skincare product, this one has some potential side effects. Those are the following:

  • dryness,
  • redness,
  • peeling,
  • itching,
  • warmth,
  • allergic reaction,
  • irritation, etc.

To ease the side effects, Musely’s dermatologists recommend reducing the use of the products and regularly using a moisturizer.

2. Are the Musely Products FDA Approved?

Yes, Musely is an FDA-approved brand. Whatsmore, this is the only brand that offers FDA-approved anti-aging treatment.

3. Is Musely Vegan-Friendly and Cruelty-Free?

Yes. Musely is an online prescription skincare service that’s 100% vegan-friendly and cruelty-free.

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