The Container Store Review

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The Container Store is a retail chain specializing in storage and organization solutions for homes and offices. It was founded in 1978 in Dallas, Texas, by Garrett Boone and Kip Tindell. The company’s mission is to help customers organize their lives and spaces by offering a wide range of innovative and functional products.


The Container Store is known for its unique store layout, which includes various organizational displays and interactive sections to showcase their products. They offer a vast selection of storage containers, bins, shelving units, closet systems, office supplies, kitchen and pantry organizers, and more. Their products are designed to help customers declutter and optimize their living and working environments.

The company places a strong emphasis on providing exceptional customer service and expert advice on organization. Their staff members are often referred to as “organization experts” who can assist customers in finding the best solutions for their specific needs.

The Container Store has expanded over the years and has numerous locations across the United States. They also offer online shopping through their website, making it convenient for customers to browse and purchase their products.


The Container Store offers a wide range of storage and organization products for various areas of the home and office. Here are some of the types of products you can find at The Container Store:

Closet and Clothing Storage:

  • Hangers
  • Closet systems
  • Garment racks
  • Shoe storage solutions
  • Drawer organizers

Kitchen and Pantry Organization:

  • Food storage containers
  • Spice racks
  • Cabinet organizers
  • Pantry shelving
  • Utensil holders

Office and Desk Organization:

  • Desk organizers
  • File storage solutions
  • Cable management
  • Notebooks and planners
  • Desktop accessories

Bathroom Storage:

  • Shower caddies
  • Makeup organizers
  • Toilet paper holders
  • Towel racks
  • Bathroom shelves

Storage Bins and Baskets:

  • Plastic storage bins
  • Wicker baskets
  • Fabric storage cubes
  • Stackable storage containers
  • Clear storage boxes

Laundry Room Organization:

  • Laundry hampers
  • Ironing boards and covers
  • Drying racks
  • Laundry sorters

Garage and Tool Storage:

  • Wall-mounted storage systems
  • Pegboards
  • Tool chests
  • Bike racks
  • Sports equipment organizers

Travel and Luggage Accessories:

  • Packing cubes
  • Travel toiletry bags
  • Luggage tags
  • Passport holders

Kids’ Room and Playroom:

  • Toy storage solutions
  • Bookshelves
  • Kids’ closet organizers
  • Desk accessories for studying

Craft and Hobby Organization:

  • Craft storage containers
  • Scrapbook organizers
  • Yarn storage
  • Craft room furniture

Home Office and Workspace:

  • Desk organizers
  • Cable management solutions
  • Filing cabinets
  • Office chairs

These are just a few examples of the types of products you can find at The Container Store. The store offers a diverse selection of solutions to help customers declutter, organize, and optimize their living and working spaces. Keep in mind that product offerings may vary by location and over time, so it’s a good idea to visit their website or a local store for the most up-to-date information.

Promotions & Discounts

The Container Store occasionally offers promotions, discounts, and sales on their products. However, specific promotions and discounts can vary over time and may be subject to change. Some common types of promotions and discounts you might find at The Container Store include:

  • Seasonal Sales: The Container Store often has seasonal sales events, such as back-to-school sales, holiday sales, and spring cleaning promotions.
  • Clearance and Outlet Sales: They may have clearance sections or outlet stores where you can find discounted items or products from previous seasons.
  • Percent-Off Discounts: These discounts involve a certain percentage off the regular price of select items or categories.
  • Buy One, Get One (BOGO) Deals: These deals offer a free or discounted item when you purchase a specific item at full price.
  • Bundle Deals: Some promotions might involve purchasing a set of items at a discounted price when bought together.
  • Member Exclusive Offers: The Container Store has a loyalty program called POP! Rewards that offers members access to special offers, birthday perks, and more.
  • Free Shipping: Occasionally, they may offer free or discounted shipping for online orders that meet certain criteria.
  • Email Subscriptions: Signing up for The Container Store’s email newsletter might grant you access to exclusive discounts and promotions.

Shipping & Returns

The Container Store’s shipping and return policies:


The Container Store offers various shipping options for online orders. These options might include standard shipping, expedited shipping, and in-store pickup. Shipping costs and delivery times can vary based on factors such as your location, the shipping method chosen, and the total order value.


The Container Store typically has a return policy that allows customers to return eligible items within a certain timeframe for a refund or exchange. Here are some key points to consider:

  • Return Period: The specific return period may vary, but it’s common for customers to have a certain number of days (e.g., 120 days) from the date of purchase to initiate a return.
  • Eligibility: To be eligible for a return, items generally need to be in their original, unused condition, with all original packaging and tags.
  • Receipt Required: Proof of purchase, such as a receipt or order confirmation, is typically required for returns.
  • Return Process: Customers can usually initiate a return through the retailer’s website or by contacting customer service. Some items may be eligible for free return shipping, while others may require the customer to cover return shipping costs.
  • Refunds: Refunds are typically issued in the original form of payment. It may take several days for the refund to process and appear on your account.
  • In-Store Returns: Online purchases may often be returned to a physical The Container Store location, subject to the same return policy.

Is The Container Store Legit?

Yes, The Container Store is a legitimate and well-established retail chain specializing in storage and organization solutions for homes and offices. It was founded in 1978 and has since become a reputable and recognized brand in its industry. The company operates numerous physical store locations across the United States and also offers online shopping through its official website.

The Container Store is known for its wide range of organizational products and its unique store layout that showcases various storage solutions. It has a loyal customer base and a history of providing quality products and customer service.

However, as with any retail company, it’s always a good idea to exercise caution when shopping online and to ensure that you are using the official website or visiting authorized physical store locations. Scammers can sometimes create fake websites or imitate legitimate brands, so make sure to verify the website’s authenticity before making a purchase.

Is The Container Store Safe?

The Container Store is a well-established and legitimate retail chain that has been operating for decades. It is generally considered safe to shop at The Container Store’s official physical store locations and website.

However, while The Container Store itself is reputable, it’s important to follow standard safety practices when shopping online or in any retail environment:

  1. Official Website: When shopping online, make sure you are on The Container Store’s official website ( to ensure a safe and legitimate transaction.
  2. Secure Connection: Look for “https://” in the website address and a padlock symbol in the address bar, indicating a secure and encrypted connection.
  3. Payment Security: Use secure payment methods, such as credit cards or PayPal, which offer buyer protections. Avoid sharing sensitive information through email or other unsecured channels.
  4. Privacy: Review the company’s privacy policy to understand how your personal information will be used and protected.
  5. Contact Information: Ensure that the website provides accurate and up-to-date contact information, including customer service phone numbers and email addresses.
  6. Reviews and Feedback: Check online reviews and customer feedback to gauge the experiences of others who have shopped at The Container Store.
  7. Phishing Awareness: Be cautious of phishing emails or messages that impersonate The Container Store. Do not click on suspicious links or provide personal information in response to unsolicited communications.
  8. In-Store Safety: When shopping at physical store locations, follow safety guidelines, such as maintaining social distancing and wearing a mask if required.

Where to Buy

You can buy products from The Container Store through the following channels:

  • Physical Store Locations: The Container Store has numerous brick-and-mortar retail locations across the United States. You can visit these stores to browse and purchase their products in person. To find a store near you, you can use the store locator on The Container Store’s official website.
  • Online: The Container Store offers online shopping through its official website, You can browse their product catalog, add items to your cart, and complete your purchase online. They offer various shipping options, including standard and expedited shipping, as well as the option for in-store pickup.
  • Mobile App: The Container Store also has a mobile app that allows you to shop for products, create shopping lists, and access special offers and promotions. The app is available for download on iOS and Android devices.

Customer Support

The Container Store offers customer support through various channels to assist with inquiries, issues, and assistance related to their products and services. Here are some ways you can contact The Container Store’s customer support:

  • Customer Service Phone Number: You can call The Container Store’s customer service phone number to speak with a representative. The phone number can typically be found on their official website. This is a direct way to get personalized assistance and information.
  • Email Support: You might be able to reach out to customer support via email. Check The Container Store’s website for an official email address or a contact form.
  • Live Chat: Some websites offer live chat support, where you can chat with a customer service representative in real-time. Check the website to see if this option is available.
  • Social Media: The Container Store might provide customer support through social media platforms like Twitter or Facebook. You can send them a message or mention them in a post to get assistance.
  • FAQs and Help Center: The Container Store’s website may have a frequently asked questions (FAQ) section or a help center that provides answers to common queries and issues.
  • In-Store Assistance: If you’re near a physical store location, you can visit the store to get in-person assistance from the staff.
  • Mobile App: If The Container Store has a mobile app, it might offer features for customer support, such as chat or help sections.

Pros & Cons


  • Wide Range of Products: The Container Store offers a diverse selection of storage and organization products for various areas of the home and office, making it a convenient one-stop shop for your organizational needs.
  • Expertise and Advice: The Container Store often employs knowledgeable staff members who can provide expert advice and recommendations for organizing your spaces effectively.
  • Quality and Innovation: The store is known for offering innovative and high-quality organizational solutions that can help you optimize your living and working environments.
  • Store Layout: The unique store layout with interactive displays can provide inspiration and ideas for organizing your space in creative ways.
  • Online Shopping: The Container Store’s online shopping platform provides convenience for those who prefer to shop from the comfort of their homes.
  • Loyalty Program: The Container Store has a loyalty program (POP! Rewards) that offers members access to special offers, birthday perks, and more.


  • Price: Some customers may find that The Container Store’s products are relatively more expensive compared to similar items available at other retailers.
  • Limited Locations: While The Container Store has numerous locations, it might not be easily accessible for everyone, especially if there isn’t a store nearby.
  • Availability: Certain products might be popular and could be out of stock, especially during busy seasons or promotions.
  • Online Experience: Online shopping experiences can vary, and customers might prefer to see and touch products in person before purchasing.
  • Return Policy: Return policies, shipping costs, and procedures for online orders might not always align with customer expectations.
  • Environmental Concerns: Some of the materials used in organizational products, such as plastic, might raise environmental concerns for eco-conscious consumers.


The Container Store offers a wide range of storage and organization solutions for homes and offices. With a diverse selection of products and a reputation for innovation and quality, it can be a valuable resource for those seeking to declutter and optimize their living and working spaces. Expert advice from knowledgeable staff members, as well as the unique store layout, can provide inspiration and guidance for effective organization.

Ultimately, your decision to shop at The Container Store will depend on your individual needs, preferences, and priorities. Careful consideration of the pros and cons, as well as assessing how well The Container Store’s offerings align with your organizational goals, will help you determine whether it’s the right choice for your storage and organization needs. As always, staying informed and exploring all available options is key to making an informed decision.

The Container Store is a great place to find storage and organization products for your home, office, or closet. The company has a wide variety of products to choose from, and its staff is knowledgeable and helpful.

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