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Ann Summers is a British multinational retailer company specializing in sex toys and lingerie, with 80 high street stores in the UK, Ireland, and the Channel Islands. The company was founded in 1970 by Ann Summers, and was purchased by brothers Ralph and David Gold in 1971. The Golds turned the company around, transforming it from a standard sex shop into an established high street brand and lingerie boutique.
Contents
About
In 1981, David Gold’s daughter Jacqueline Gold was installed as the Executive Chair of Ann Summers. She introduced the Party Plan concept, which allowed customers to purchase Ann Summers products through home parties hosted by independent consultants. The Party Plan concept was a huge success, and it helped to make Ann Summers one of the most popular lingerie and sex toy retailers in the UK.
In addition to its high street stores and Party Plan network, Ann Summers also has an online store. The online store offers a wide range of products, including lingerie, underwear, cosmetics, swimwear, and sex toys. Ann Summers also has a number of other brands, including Knickerbox, a label with an emphasis on more comfortable and feminine underwear.
Ann Summers is a well-known and respected brand in the UK. The company has been praised for its innovative products, its stylish lingerie, and its commitment to female pleasure. Ann Summers is also a leading advocate for sexual education and empowerment. The company has a number of initiatives aimed at promoting positive attitudes towards sex and sexuality.
Products of Ann Summers
Some of the products typically offered by Ann Summers include:
- Lingerie: A wide range of lingerie, including bras, panties, bodysuits, corsets, stockings, and other sexy undergarments.
- Adult Toys: An assortment of adult toys and accessories, such as vibrators, dildos, anal toys, lubricants, and massage oils.
- Bondage and Fetish: Products designed for those interested in BDSM and fetish play, including restraints, blindfolds, whips, and other bondage gear.
- Sexual Wellness: Items aimed at promoting sexual health and well-being, such as condoms, sex toy cleaners, and intimate care products.
- Erotic Games and Books: A selection of erotic games, books, and other products to enhance intimacy and communication in relationships.
- Clothing and Swimwear: Besides lingerie, they may also offer swimwear, loungewear, and clothing designed for more daring and risqué occasions.
- Beauty and Accessories: A variety of beauty and body products like massage candles, perfumes, and accessories like nipple pasties and body chains.
Promotions & Discounts
Ann Summers offers a variety of promotions and discounts to its customers. Some of the most common promotions include:
- Newsletter sign-up: Customers who sign up for the Ann Summers newsletter receive a 15% discount on their first order.
- Student discount: Students can receive 20% off their purchase by verifying their student status.
NHS discount: NHS employees can receive 21% off their purchase by verifying their NHS status. - Outlet sale: Ann Summers regularly offers outlet sales where items are discounted up to 80% off.
- Buy one, get one free: Ann Summers often offers buy one, get one free promotions on select items.
- Percentage discounts: Ann Summers occasionally offers percentage discounts, such as 20% off or 30% off.
- Limited-time offers: Ann Summers frequently offers limited-time offers, such as free shipping or a free gift with purchase.
In addition to these regular promotions, Ann Summers also offers special promotions for holidays and other occasions. For example, Ann Summers often offers Valentine’s Day promotions, Mother’s Day promotions, and Black Friday promotions.
To find out about the latest promotions and discounts, you can visit the Ann Summers website or sign up for the newsletter. You can also follow Ann Summers on social media, where they often announce new promotions.
Here are some tips for finding Ann Summers promotions and discounts:
- Visit the Ann Summers website regularly. The website is always updated with the latest promotions and discounts.
- Sign up for the newsletter. This is a great way to be the first to know about new promotions and discounts.
- Follow Ann Summers on social media. Ann Summers often announces new promotions and discounts on social media.
- Use a coupon code website. There are a number of websites that track coupon codes for Ann Summers. You can use these websites to find the latest codes.
By following these tips, you can find Ann Summers promotions and discounts that can help you save money on your purchases.
Shipping & Returns
Ann Summers offers free shipping on orders over £40. For orders under £40, shipping costs £3.95 in the UK and £9.95 for international orders.
Ann Summers offers a 28-day returns policy. Customers can return items for a refund or exchange as long as the items are unworn and in saleable condition.
To return an item, customers can either:
- Return the item to their nearest Ann Summers store.
- Send the item back to Ann Summers by post.
- To return an item by post, customers will need to print out a returns form and include it with their return. The returns form can be found on the Ann Summers website.
Once Ann Summers receives the return, they will process the refund or exchange within 14 days.
Here are some additional details about Ann Summers shipping and returns policy:
- Shipping times: Ann Summers typically ships orders within 2-3 working days. Delivery times vary depending on the shipping method and the destination.
- Return shipping costs: Ann Summers will cover the return shipping costs for items that are returned due to a manufacturing defect. For all other returns, customers will be responsible for the return shipping costs.
- Refunds: Ann Summers will issue refunds to the original payment method. Refunds typically take 5-7 working days to process.
Is Ann Summers Legit?
Yes, Ann Summers is a legit company. It is a British retailer of lingerie, sex toys, and other adult products. Ann Summers was founded in 1970 and is headquartered in London, England. The company has over 130 stores in the UK and Ireland, as well as an online store.
Ann Summers has a good reputation for customer service and product quality. The company has a 4.2-star rating on Trustpilot, based on over 80,000 reviews.
Here are some of the factors that support the legitimacy of Ann Summers:
- Positive reviews: Ann Summers has a good reputation for customer service and product quality. The company has a 4.2-star rating on Trustpilot, based on over 80,000 reviews.
- Established company: Ann Summers has been in business for over 50 years. This is a good indication that the company is legitimate and has a track record of success.
- Physical stores: Ann Summers has over 130 stores in the UK and Ireland. This shows that the company is not a scam and has a physical presence.
- Secure website: Ann Summers’ website uses SSL encryption to protect customer data. This means that your personal information is safe when you shop with Ann Summers.
Is Ann Summers Safe?
Yes, Ann Summers is generally considered to be a safe company to shop with. The company has been in business for over 50 years and has a good reputation for customer service and product quality.
Ann Summers’ website uses SSL encryption to protect customer data. This means that your personal information is safe when you shop with Ann Summers.
However, there have been some reports of customers receiving counterfeit products from Ann Summers. If you are concerned about receiving a counterfeit product, I recommend checking the product’s authenticity before making a purchase.
Here are some tips for staying safe when shopping with Ann Summers:
- Shop on the official Ann Summers website. There are a number of counterfeit Ann Summers websites, so it is important to shop on the official website to ensure that you are getting genuine products.
- Check the product’s authenticity. If you are concerned about receiving a counterfeit product, you can check the product’s authenticity by looking for the Ann Summers logo and the product’s serial number.
- Pay with a credit card. If you pay with a credit card, you will have more protection if you need to dispute a charge.
- Be aware of the company’s return policy. If you are not happy with your purchase, you should be able to return it for a refund or exchange.
Where to Buy
- Ann Summers website: This is the official website of Ann Summers, where you can find the widest selection of products.
- Ann Summers retail stores: There are over 130 Ann Summers stores in the UK and Ireland.
Third-party retailers: You can also find Ann Summers products at third-party retailers, such as Amazon, ASOS, and Nordstrom.
When buying Ann Summers products from third-party retailers, it is important to make sure that the retailer is reputable and that the products are genuine.
Here are some tips for buying Ann Summers products from third-party retailers:
- Read the reviews: Before making a purchase, read the reviews of the product and the retailer. This will help you to assess the quality of the products and the reliability of the retailer.
- Check the return policy: Make sure that the retailer has a good return policy in case you are not happy with your purchase.
- Pay with a credit card: If you pay with a credit card, you will have more protection if you need to dispute a charge.
Customer Support
Ann Summers offers a variety of ways to contact customer support. You can:
- Contact them through their website: Ann Summers has a dedicated customer support section on their website where you can find answers to frequently asked questions. You can also contact them through the website’s live chat feature.
- Call them: Ann Summers has a customer service hotline that you can call. The hotline is open 24 hours a day, 7 days a week.
- Email them: You can also email Ann Summers’ customer service team. They will usually respond to your email within 24 hours.
- Write them a letter: You can also write Ann Summers a letter. The company’s address is:
Ann Summers
Customer Service
PO Box 900
Manchester
M60 1AN
United Kingdom
Ann Summers’ customer service team is generally considered to be helpful and responsive. They are able to answer a wide range of questions and resolve customer issues quickly.
Here are some tips for contacting Ann Summers customer support:
- Be clear about your issue: When you contact customer support, be clear about your issue. This will help the team to understand your problem and provide you with the best possible solution.
- Provide as much information as possible: The more information you can provide to customer support, the better. This will help them to resolve your issue more quickly.
- Be patient: Customer support may be busy, so it may take some time for them to respond to your inquiry. Be patient and they will get back to you as soon as possible.
Pros & Cons
Pros:
- Wide range of products: Ann Summers offers a wide range of products, including lingerie, sex toys, and other adult products. This means that you are likely to find something that you are looking for.
- Good quality products: Ann Summers products are generally considered to be good quality. The company uses high-quality materials and construction techniques to ensure that its products are durable and long-lasting.
- Friendly and helpful customer service: Ann Summers customer service is generally considered to be friendly and helpful. The team is able to answer a wide range of questions and resolve customer issues quickly.
- Secure website: Ann Summers’ website uses SSL encryption to protect customer data. This means that your personal information is safe when you shop with Ann Summers.
Cons:
- Some products can be expensive: Ann Summers products can be expensive, especially for some of the more high-end items.
- Some products can be too revealing: Some of Ann Summers’ products can be too revealing for some people. If you are looking for more conservative lingerie, you may not find what you are looking for at Ann Summers.
- Some people may find the company’s marketing to be too sexually suggestive: Ann Summers’ marketing can be quite sexually suggestive. If you are sensitive to this type of marketing, you may not be comfortable shopping with Ann Summers.
Conclusion
Ann Summers is generally considered to be a reputable company. The company has a good reputation for customer service and product quality. However, some products can be expensive and some people may find the company’s marketing to be too sexually suggestive.
Whether or not you choose to shop with Ann Summers is a personal decision. If you are looking for a wide range of products and good customer service, Ann Summers may be a good option for you.
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FAQ
What is Ann Summers?
Ann Summers is a leading retailer specializing in adult toys, lingerie, and intimate products, offering a wide range of products to enhance pleasure and intimacy.
Is Ann Summers products suitable for everyone?
Ann Summers products are designed for adults aged 18 years and older. They are intended for personal use and should be used responsibly and safely.
How can I place an order online?
To place an order online, simply visit the Ann Summers website, browse the products, add items to your cart, and proceed to checkout. You will need to create an account and provide necessary details for shipping and payment.
What payment methods are accepted?
Ann Summers typically accepts various payment methods, including credit/debit cards, PayPal, and other online payment options. The available payment methods may vary based on your location.
What are the delivery options and costs?
Ann Summers offers various delivery options, including standard and express delivery. Delivery costs may vary based on your location and the chosen shipping method.
What is the returns and exchange policy?
Ann Summers generally allows returns and exchanges within a specific period from the date of receipt. The products must be in their original, unopened, and unused condition for eligible returns.
Is there a discreet packaging option for delivery?
Yes, Ann Summers often provides discreet packaging options to maintain privacy during delivery.
Is there a loyalty program or rewards scheme?
Ann Summers may have a loyalty program where customers can earn points or receive special rewards based on their purchases.
How can I contact customer support?
You can usually find customer support contact details, such as phone numbers or email addresses, in the FAQ section or on the website’s Contact Us page.
