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Tactics is an online retailer that specializes in skateboarding, snowboarding, and surfing gear, apparel, and accessories. The website offers a wide range of products from popular brands such as Vans, Adidas, Nike, Burton, and many others.
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About Tactics
Tactics was founded in 1999 in Eugene, Oregon, and has since grown into a leading retailer in the action sports industry. The website features a user-friendly interface and offers a variety of helpful tools such as size charts, product videos, and customer reviews to assist shoppers in making informed purchasing decisions.
In addition to its retail offerings, Tactics also has an active blog and social media presence where it shares news and information about the latest trends, events, and products in the action sports world. The company also sponsors a team of athletes across various sports and supports local community events and organizations.
Overall, Tactics is a reliable and well-respected online retailer in the action sports industry, known for its extensive product selection, helpful resources, and commitment to supporting the community.
Products
- Skateboarding gear: skateboards, trucks, wheels, bearings, grip tape, and hardware.
- Snowboarding gear: snowboards, boots, bindings, outerwear, goggles, and helmets.
- Surfing gear: surfboards, wetsuits, board shorts, and rashguards.
- Apparel: t-shirts, hoodies, jackets, pants, shorts, and accessories such as hats, belts, and socks.
- Footwear: skate shoes, snowboard boots, and sandals.
- Accessories: backpacks, wallets, sunglasses, and watches.
Tactics carries products from many top brands in the industry, including Adidas, Nike SB, Vans, Burton, Lib Tech, Rome, and many others. The website also offers a variety of exclusive products and collaborations with select brands.
As an online retailer, Tactics often has the advantage of offering lower prices than traditional brick-and-mortar stores due to lower overhead costs. The website also frequently runs promotions and sales, including seasonal discounts, clearance sales, and special offers for email subscribers and social media followers.
It is important to note that prices on Tactics do not include shipping costs, which are calculated based on the size and weight of the package, as well as the destination. However, the website offers free shipping on all orders over a certain amount, which may vary depending on the current promotion. Customers can also choose to pick up their orders at one of Tactics’s retail locations to avoid shipping fees.
- Sales and clearance items: Tactics often has items on sale or clearance, offering significant discounts on select products.
- Email newsletter sign-up: Customers can sign up for the Tactics email newsletter to receive exclusive promotions and discounts.
- Social media promotions: The company often runs promotions on its social media accounts, offering discounts and giveaways to followers.
- Seasonal promotions: Tactics frequently runs promotions and discounts around major holidays and seasonal events.
- Free shipping: The website offers free shipping on all orders over a certain amount, which may vary depending on the current promotion.
- Student and military discounts: The website offers discounts for students and military personnel. Customers can verify their eligibility through the website to receive the discount.
It’s also worth noting that Tactics offers a price match guarantee, meaning that if a customer finds a lower price on an identical product from another retailer, Tactics will match the price.
Tactics offers shipping within the United States and to select international destinations. Shipping costs are calculated based on the size and weight of the package, as well as the destination. The website offers a variety of shipping options, including standard, expedited, and express shipping. Customers can track their orders through the website and will receive a confirmation email with tracking information once the package has shipped.
Tactics offers free shipping on all orders over a certain amount, which may vary depending on the current promotion. The website also offers the option for customers to pick up their orders at one of Tactics’s retail locations to avoid shipping fees.
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Returns:
Tactics has a flexible return policy, allowing customers to return or exchange most products within 60 days of purchase. To initiate a return, customers can log into their account on the website and follow the prompts to create a return shipping label. The website offers free returns on orders within the United States.
Items must be returned in their original condition with tags attached and in the original packaging. Some items, such as underwear and swimwear, may not be eligible for return for hygiene reasons.
If a product is defective or damaged upon arrival, customers should contact Tactics’s customer service team immediately to initiate a return or exchange.
Tactics is known for its wide range of products, competitive pricing, helpful resources, and commitment to supporting the community. The website offers a variety of features to help customers make informed purchasing decisions, including size charts, product videos, and customer reviews.
Tactics has a secure website and follows industry-standard security protocols to protect customers’ personal and payment information. The company also offers a flexible return policy and excellent customer service to ensure customer satisfaction.
Overall, Tactics is a trustworthy and reliable online retailer for action sports gear, apparel, and accessories.
In addition, Tactics follows strict security measures to protect against fraudulent activity and unauthorized access to customer accounts. The website also has a dedicated security team that monitors the site for any potential threats and takes immediate action if necessary.
Tactics also has a strong reputation for customer service, with a knowledgeable and friendly team available to assist customers with any questions or concerns they may have.
Overall, Tactics is a safe and secure website to shop for action sports gear, apparel, and accessories.
In addition to the online store, Tactics has several physical retail locations in the United States, including stores in Oregon, California, Colorado, and Texas. Customers can visit these stores to see and purchase products in person, as well as receive expert advice and recommendations from the staff.
Customers can also purchase Tactics products from select authorized dealers and partner websites. However, it is important to note that purchasing from unauthorized sellers or websites may result in receiving counterfeit or inferior products, as well as risking personal and payment information.
Overall, customers can feel confident purchasing products from Tactics, whether online or in-store, knowing they are receiving genuine, high-quality items from a reputable retailer.
- Live Chat: Customers can chat live with a customer service representative directly from the website.
- Phone: Customers can call the customer support team at 1-888-450-5060 during business hours to speak with a representative.
- Email: Customers can email the customer support team at [email protected] with any questions or concerns.
- Help Center: The website has a comprehensive Help Center with answers to frequently asked questions, as well as information on shipping, returns, and more.
- Social Media: Customers can reach out to Tactics’s customer support team through the company’s social media accounts, including Facebook, Twitter, and Instagram.
Overall, Tactics is committed to providing excellent customer service and support to ensure customer satisfaction. The website offers a variety of options for customers to get in touch with the customer support team and receive assistance in a timely and helpful manner.
Pros:
- Wide Selection of Products: Tactics offers a wide variety of products in the action sports industry, including skateboards, snowboards, surfboards, apparel, shoes, and accessories.
- Competitive Pricing: The website offers competitive pricing on its products, as well as frequent promotions and discounts.
- Free Shipping: Tactics offers free shipping on orders over a certain amount, as well as the option for customers to pick up their orders at one of the company’s retail locations to avoid shipping fees.
- Flexible Return Policy: The website has a flexible return policy, allowing customers to return or exchange most products within 60 days of purchase.
- Excellent Customer Service: Tactics has a dedicated customer support team available to assist customers with any questions or concerns they may have.
Cons:
- Limited International Shipping: While Tactics does offer international shipping, the website only ships to select international destinations.
- Limited Physical Retail Locations: While Tactics has several physical retail locations in the United States, these locations may not be accessible to all customers.
- Some Products may be Pricey: Some products on the website may be priced higher than competitors, particularly for high-end brands or limited edition items.
Overall, Tactics is a reputable online retailer with a wide selection of products, competitive pricing, and excellent customer service. While there may be some limitations to the website, such as limited international shipping and physical retail locations, the pros outweigh the cons for many customers in the action sports industry.
